Privacy Policy

This privacy policy explains how LogistiCarl collects, uses and protects your personal information when you use this website or contact us about courier, removals or man and van services.

Who we are

LogistiCarl provides courier delivery, removals and man with a van services in Scarborough, North Yorkshire and across the UK.

What information we collect

We may collect personal information such as:

• Name and contact details (email, phone number)
• Collection and delivery addresses
• Postcodes and job details
• Preferred dates and times
• Details about items being transported
• Booking and quote information
• Booking status and payment status
• Review information (first name and feedback where permission is given)

How we collect your information

• When you submit a quote request form
• When you contact us by phone, email or message
• When you make a booking
• When you leave a review and give permission for it to be published

How we use your information

We use your information to:

• Provide quotes and respond to enquiries
• Manage bookings and schedules
• Track booking progress and payment status
• Send updates about your booking
• Provide and improve our services
• Maintain internal business records
• Meet legal and accounting obligations

Payments

Payments are processed securely via Stripe. LogistiCarl does not store full card details.

We may store limited payment-related information such as payment status, booking reference and amount for administrative and record-keeping purposes.

SMS notifications

LogistiCarl may use Twilio to send SMS updates relating to your booking, such as confirmations or status updates.

Your phone number will only be used for relevant communication about your enquiry or booking.

Reviews

If you leave a review, we may publish it on the website using your first name only, and only where you have given permission.

You can request removal of your review at any time by contacting us.

How your information is stored

Your information may be stored securely in:

• Website systems and forms
• Email accounts
• An internal database used to manage bookings, quotes and customer records

We take reasonable steps to protect your information from unauthorised access, loss or misuse.

How long we keep your information

We only keep personal data for as long as necessary to manage enquiries, bookings, payments and business records, or to meet legal requirements.

Sharing your information

LogistiCarl does not sell your personal data.

We may share information with trusted third-party services where necessary to operate the business, including:

• Stripe (for payment processing)
• Twilio (for SMS notifications)

Cookies

This website uses cookies to ensure it functions correctly and to improve user experience. We use analytics tools such as Google Analytics to help improve our website and services.

Cookies are small text files stored on your device when you visit a website.

We use:

• Essential cookies required for website functionality
• Analytics cookies to understand how visitors use our website

You will be asked to consent to non-essential cookies when you first visit the website.

You can control or disable cookies through your browser settings at any time.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, to help us understand how visitors use our website and improve our services.

Google Analytics collects information such as:

• Pages visited and time spent on the site
• Device type and browser
• Approximate location (e.g. city-level)
• How you arrived at the website

This data is collected in an anonymised form and does not directly identify you.

Google may store this information on servers outside the UK. We ensure appropriate safeguards are in place where required.

You can opt out of Google Analytics tracking by declining cookies or using browser tools such as the Google Analytics Opt-out Browser Add-on.

Contact

If you have any questions or requests regarding your personal data, please contact:

Email: info@logisticarl.com